Privacy Policy
Your privacy matters to us at OrbitPanelStudio
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we collect data you choose to share. This includes your name, business name, email, phone, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when you place orders, though processing is done securely with our payment partners.
For our corporate clients, we may gather additional business information such as company registration details, preferred delivery times, and budget constraints. This helps us tailor our service to your needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve site performance and understand how clients find our services.
How We Use Your Information
We primarily use your data to fulfill flower orders and offer excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requests, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
OrbitPanelStudio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and put suitable technical and organizational safeguards in place to shield it. This involves secure data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems that employ access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely secure. We regularly update our security practices to guard against emerging threats.
Your Privacy Rights
You have significant rights regarding your personal data. Depending on applicable laws, you may be able to access, amend, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable time frame as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting needs
- Website analytics data: roughly two years for service improvement analysis
- Marketing communication preferences: Until you opt out or roughly two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and to help us understand how visitors interact with our site. Cookies assist us in remembering your preferences and in assessing site performance.
You can adjust cookie settings in your browser's options. However, turning off certain cookies may affect how the site works. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy only covers OrbitPanelStudio and our site. We are not accountable for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We might periodically revise this privacy policy to reflect shifts in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
OrbitPanelStudio Privacy Team
65 Floral Street, London
London, United Kingdom WC2E 8JT
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in your subject line and supply as much detail as you can about your request. We strive to respond to all privacy requests within 5 business days.